Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tamstefpro@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tamstefpro@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tamstefpro@gmail.com.

Returns & Refunds Policy

Scents for Pennies

At Scents for Pennies, we want you to love every fragrance you order. Because perfume is a personal care product, we handle returns a little differently to other retailers — but your rights under Australian Consumer Law are always fully protected.

Change of Mind

For hygiene and safety reasons, we are unable to accept returns or offer refunds for change of mind on any perfume or body spray that has been opened, unsealed, or used — even once. This protects all of our customers by guaranteeing that every product we sell is brand new and untouched.

Please choose carefully and read the fragrance notes and description before ordering. If you're unsure about a scent, feel free to contact us — we're happy to help you find the right fit.

Faulty, Damaged or Incorrect Items

If something isn't right, we'll make it right. You are entitled to a remedy under Australian Consumer Law if your item:

Arrives damaged or leaking
Has a faulty sprayer, atomiser, or cap
Is not the product you ordered
Doesn't match its description on our website
Is otherwise not of acceptable quality

What to do: Contact us within 14 days of delivery at [your email] with your order number, a description of the problem, and photos (or a short video for sprayer faults). Please don't discard the item or packaging until we've resolved your claim.

What we'll do: Once your claim is confirmed, we will offer a replacement or full refund, including your original shipping cost. We will also cover the cost of returning the faulty item to us — you will never be out of pocket for a genuine fault.

Refunds are processed to your original payment method within 5 business days of approval.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.